Data Confidentiality Commitment

1. Your data belongs to you

We are custodians of your data, never its owners. At any time, you may request a complete export of your business data, and we will provide it in a usable format. If you ever leave Bantuzi, we will delete your data on request once your export is delivered.

2. Our confidentiality pledge

We do not view, use, or disclose your business data except as needed to operate and support the service you pay for. We will never sell your data. We will never share it with any third party — and that includes other businesses using Bantuzi products. Your members, prices, payment records, and figures are never visible to anyone but you and the staff you authorise.

3. Access only with your consent

Bantuzi staff do not browse customer data. We access your data only when you raise a support issue or give us permission, and only to the extent the issue requires. When the issue is resolved, that access ends.

4. How we protect your data

• Tenant isolation — your data is separated from every other business on the platform.
• Encryption in transit — all connections to Bantuzi services are encrypted (TLS).
• Role-based access — inside your business, staff see only what their role allows.
• Encrypted backups — your data is backed up securely so it survives hardware failure.

5. Alignment with Zambian law

We process your data consistent with the Data Protection Act, No. 3 of 2021 of Zambia. This commitment supplements our Terms of Service and Privacy Policy — it never weakens them. Where this document promises more than the law requires, we hold ourselves to the promise.

6. We are local and accountable

Bantuzi is a Zambian company, based in Lusaka. Email info@bantuzi.com or call / WhatsApp +260 971 684 296. Any concern you raise about the confidentiality of your data will be answered within 2 business days.